This Privacy Policy applies to the processing of personal data by Airport Dimensions Holdings Limited and its subsidiaries (including Airport Lounge Development Ltd., Onground Hospitality LLC and OGH Gulf Hospitality WLL) as data controllers for the provision of sleep ‘n fly lounge services. For this Privacy Policy, “we”, “us” and “our” refer to any or all these companies.
Airport Dimensions Holdings Limited is a member of The Collinson Group.
We are committed to protecting your personal data. This Privacy Policy explains how we collect, process, use, share and transfer your personal data for the purpose of providing sleep ‘n fly lounge services to you.
Categories of personal data we process or collect
We collect and process the personal data that you provide when interacting with us, either online or via email, phone or post. We also receive your personal data from third parties, such as online travel agencies. Such personal data may include the following:
First name and surname;
Postal, residential and/or email address;
Phone number;
Country of residence and/or nationality;
Flight number, date and time;
Check-in/out date and time; and
Services and products acquired
How we collect your personal data
We collect your personal data directly from you when you-
visit our website;
make a reservation for our sleep ‘n fly lounge services;
purchasing of merchandise products at our lounges;
check in to use our sleep ‘n fly services at our lounges; and
make enquiries or complaints with us.
Where you provide your consent, we will use your email address to send you information about our company and similar products and services that might be of interest to you. This includes details of news and exclusive offers to improve your travel experience. You can unsubscribe and opt-out of receiving future communications from us about special offers and product information at any time by following the instructions contained within any message you receive or by contacting us at info@sleep-n-fly.com. If you opt-out of marketing via email, you will stop receiving marketing from us within 5-15 business days. Please note, this does not apply to service communication, market research, customer surveys or any other processing outside of direct marketing.
We will also receive your personal data from third parties, such as online travel agencies, when you make a reservation for our sleep ‘n fly services through the third parties.
Purposes and legal basis
We use your personal data only when we have a valid legal basis to do so. We determine the legal bases based on the purposes for which we have collected your personal data.
Legal basis: Performance of contract with you
Purpose: Provide sleep ‘n fly lounge services to you | Respond to your enquiries or complaint
Legal basis: Consent (You have the right to withdraw your consent anytime.)
Purpose: Provide you with information about our products and services
Legal basis: Compliance with laws
Purpose: Use or disclose your personal data in accordance with legal or regulatory requirements
Personal data sharing and transfer
We will not share your personal data with anyone else unless you agree to this, or such sharing is necessary to fulfil our contract with you, or we are legally allowed or required to do so. Moreover, your personal data will only be shared with selected organisations which comply with our security procedures and policies. Organisations we may share your personal data with include:
Another member of our group of companies where they help provide our services to you;
Our service providers and subcontractors, where they help provide our services to you;
To a regulating body or other authority where we need to comply with a regulatory or legal obligation; and
Fraud prevention or debt collection organisations when required to protect our legitimate interests.
Some of those organisations may be based outside your country, the European Economic Area and the United Kingdom. We will only transfer your personal data to those organisations if they ensure an adequate level of protection of your rights and freedoms, or you have given us your consent, or those organisations are contractually bound to meet the data protection laws in your country, the European Economic Area or the United Kingdom, where appropriate.
Retention of your personal data
We will only keep your personal data for as long as it is needed for the purposes for which it was collected and we will remove from our systems all personal data which is no longer required.
Security of your personal data
We handle your personal data in accordance with adequate and reasonable procedures and technologies in order to maintain and protect its security, availability, confidentiality and integrity, and prevent its unlawful or unauthorised processing, accidental loss or damage, from its collection to its destruction.
Where personal data is transmitted across the internet, it will be encrypted.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of your personal data, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Cookies
We use cookies as identifiers on our website in order to improve your user experience by enabling our website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie'). We may also use cookies to enable us to tailor our services or products based, for example, on your location and/or browsing habits or to provide the website service to enable you to purchase our products.
With your consent, we use third party identifier cookies to help tailor adverts to you by sharing with advertisers.
You can block or opt-out of non-essential cookies either using our cookie management tool or using your browser.
Please click here to read our Cookie Policy which explains what we do and how you can alter your cookie settings.
Our website may contain links to other sites
Our website may have links to other sites promoting our partners and clients. These links may take you to other companies who have their own privacy policies. They may collect additional information therefore we encourage you to look at these linked site privacy policies.
Your rights
We respect all applicable local laws for data subject rights. Depending on which country you live in, these may include the following rights:
Your right: Your right to object to the processing
Meaning: You have the right to object to the processing of your personal data in certain situations.
Your right: The right to information
Meaning: You have the right to be informed whether and to what extent we process your data.
Your right: The right of access
Meaning: Subject to certain exceptions you have the right to obtain a confirmation as to whether or not we process your personal data, and if we do, request access to your data.
Your right: The right to rectification
Meaning: If the personal data that we process is incomplete or incorrect, you have the right to request their completion or correction at any time.
Your right: The right to deletion
Meaning: Subject to certain exceptions, if you consider that we should stop processing some or all of your personal data, you have the right to request its deletion. However, there may well be reasons why an immediate deletion may not be possible (for example, where retention is required to meet legal or regulatory obligations).
Your right: The right to restrict the processing
Meaning: You have the right to request that we restrict the processing of your personal data in certain situations:
If you contest the accuracy of your personal data, you may request that its processing is restricted while we verify its accuracy.
If the processing of your personal data is considered unlawful, but you do not require the deletion of your personal data.
If we no longer need the data for the purposes of its processing, but you need it for the establishment, exercise or defence of legal claims.
If you object to our processing of your data based on our legitimate interests.
Your right: The right to data portability
Meaning: Where the processing takes place on the basis of your consent or contract, and is carried out by automated means, you have the right to request that we provide your personal data to you in a machine-readable format.
Your right: Your rights in relation to automated decision making and profiling
Meaning: You have the right to object to decisions based exclusively on the automated processing of your personal data.
Your right: The right to withdraw your consent
Meaning: If your personal data is processed on basis of your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise your rights, you can get in touch with us by using the contact information provided below.
If you are not satisfied with the way we process your personal data, you have the right to lodge a complaint with a supervisory authority, including the Information Commissioner’s Office of the United Kingdom and the Data Protection Commission of Ireland.
Contact
For all enquiries and communications relating to this Privacy Policy, please email to office@sleep-n-fly.com.
For the purpose of Article 27 of EU General Data Protection Regulation, our representative in the EU is Collinson SAS. Its address is 85 rue Pierre Duhem, 13290 Aix en Provence, France.
Changes to our Privacy Policy
We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 20 December 2023.