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At all airports we offer optional Guide & Assist service to all our guests, both on arrival and departure and irrespective of their terminal/gates and selected stay option. You can add this optional service as part of your reservation process after deciding on the accommodation first.

Our Guide & Assist team will be meeting you at the arrival gate of your flight, or at the terminal’s bus gate respectively in case your inbound flight has a remote parking position. Irrespective which airline you will be travelling with you will be able to use our sleep ’n fly Guide & Assist service on arrival and/or departure in combination with a stay at any of our lounges.

Kindly note that we do not provide any buggy or wheelchair services. For the latter please contact the airline you will be flying with.

In case of any questions please consult our Reservations Team.

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