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FAQs

Q?

Do I need a transit visa to access any of the Lounges at the airport of my reservation?

A:

No you don’t, all are located ‘air’side inside the transit/duty free area.

Q?

Do I have to book a Pod or Cabin in advance?

A:

No you don’t have to, but if you want to play it safe it is strongly recommended that you do pre-book – especially during the very busy peak hours! Kindly note that pre-bookings can only be made until 8 hours prior to the desired check-in time.

Q?

What is the maximum occupancy in your Pods and Cabins?

A:

The FlexiSuite and Igloo Sleep Pods accommodate one guest whereas our YAWN Double and Bunk Cabins have space for maximum two (2) adults.  All YAWN Double Cabins can further accommodate a child of up to approximately six (6) years (or rather max. 115 cm in height) in a pull-out bed. The Tube Pods at marhaba can accommodate one adult guest, plus an infant free of charge.

Q?

What is the difference between the sleep ’n fly Sleep Lounge and the marhaba lounges?

A:

All sleep ’n fly Lounges are dedicated to ‘sleep’ without any food & beverage offering whereas marhaba offers the classic lounge concept with a buffet and open bar, plus a couple of our Tube Pods. The marhaba prices on this website are inclusive of the lounge access fee entitling all our guests to enjoy the marhaba catering, over and above their sleep.

Q?

When do the airports get particularly busy?

A:

Whilst all airports we are operating in have traffic peaks between 22:00-14:00, the night and morning hours are the busiest of all.

Q?

Do I need a PayPal account to make an online reservation for those locations where PayPal is a payment option?

A:

Unfortunately yes, but it’s free for you, registration only takes a few steps and there is no need to deposit funds into the PayPal account – simply use your credit card to pay for your Pod/Cabin and you are done in no time. PayPal is secure and a world market leader in terms of online payments.

Q?

In case I decide not to book online in advance, how do I pay for my stay at reception as a walk-in guest?

A:

Either via credit card (VISA, Master, JCB, Union Pay) or in cash (local currency, US$, EUR, AU$, GBP).

Q?

Are children allowed to use a Sleep Pod?

A:

Yes, as long as they are accompanied by an adult in a separate Pod. Space permitting babies and toddlers are allowed to share a Pod together with an adult.

Q?

Do you provide bed linen?

A:

Yes, but only in the Cabins. The FlexiSuite and Igloo Pods come with a disposable head rest cover, pillows, sheets and blankets are optionally available at an extra cost. The Tube Pods at marhaba include a flat sheet and a pillow with blankets optionally available at an extra cost.

Q?

Do you provide a wake-up service?

A:

Yes we do, but nevertheless you should set your own alarm - we are not liable if you miss your flight.

Q?

Is a Sleep Lounge quiet?

A:

Yes, as much as an airport environment in our location allows. We operate all Sleep Lounges as a Quiet Zone and kindly request our guests to refrain from phone calls, loud talking and any other source of noise. If required, ear plugs are provided free of charge to all our guests.

Q?

Do the Sleep Lounges have toilets and showers?

A:

The sleep ’n fly Lounges does not, but such public facilities are usually a stone’s throw away from our doorsteps. The marhaba lounges do have their own toilets and shower facilities, however the latter are at an extra charge payable on the spot. sleep ’n fly at Dubai D-Gates does have its own showers, all in-house guests are entitled to a preferential rate in case they wish to use the showers.

Q?

Where do I put my carry-on baggage?

A:

In the FlexiSuite Pod above the seat in the overhead compartment, in the Igloo Pod underneath the seat cushion or outside, and in the Cabin under the bed or in the aisle. The marhaba Tube Pods can accommodate hand luggage up to a certain size inside the pod, any oversized items can be stored outside the pod.

Q?

Do you have free WiFi?

A:

All airports we are operating in offer super-fast and unlimited free WiFi to all passengers and our guests.  marhaba has dedicated WiFi networks inside their lounges.

Q?

What happens if I have to cancel my reservation?

A:

We offer full refund until two (2) days prior to scheduled check-in date. There is no refund in case of later cancellations or in case of no-show. Example: If you have a reservation for check-in at 01:30 on 10 December 2020, you can cancel free of charge until 23:59 local time on 7 December. Unless you notify our Lounge team about a delay of your flight we only hold your Pod/Cabin for one (1) hour from scheduled check-in time, after that we consider you no-show and release all accommodation held.9, you can cancel free of charge until 23:59 UAE time on 7 July. Unless you notify our Lounge team about a delay of your flight we only hold your Pod/Cabin for one (1) hour from scheduled check-in time, after that we consider you no-show and release all accommodation held.

Q?

What happens if my flight is delayed?

A:

We hold your reservation for the entire stay as long as you notify our Lounge team about any potential or actual delay. In case of no notification we hold your Pod/Cabin for one hour from scheduled check-in time, after that we consider you no-show and release all accommodation held without any refund.

Q?

Why do you ask for my flight details when I book online, and why do you scan my boarding pass at check-in?

A:

To determine the maximum possible duration of your stay with us ensuring you reach the gate of your next flight on time. Knowing your flight itinerary in case of unforeseen circumstances (e.g. flight disruptions) also helps us to be proactive whilst trying to assist you.

Q?

Can I access your Sleep Lounge using my Priority Pass, LoungeKey or DragonPass card?

A:

At the sleep ’n fly Lounge yes, but only as a walk-in guest and subject to Pod/Cabin availability, unfortunately you cannot use your Priority Pass card for guaranteed online bookings. Please check with your card provider for full details of your sleep ’n fly entitlements.

Q?

How does the optional Meet & Greet Service on arrival work?

A:

A hostess will be waiting to meet you as soon as you arrive in the terminal (either via jet bridge or bus). You will be fast-tracked through the airport security area before you will be escorted to the sleep 'n fly Sleep Lounge, or to the marhaba lounges respectively.

Q?

How does the optional Escort Service on departure work?

A:

Similarly to the Meet & Greet Service on arrival but in the opposite direction. A hostess will accompany you from your lounge to your departure gate, irrespective from which terminal or concourse your flight departs. In case there is an additional security screening  point you will be entitled to use the fast-track channel.

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