Please consider your reservation confirmed upon payment of this invoice. An email confirmation of your payment will reach the inbox of the email account specified within the next max. two (2) hours, kindly print a copy of if and present it to the Lounge staff at check-in.
We reserve the right to do random checks of credit card verifications in order to minimise online fraud. In case you are making this online reservation on behalf of somebody else and you will not be part of the travelling party, we may require you to provide us with a scan via email of proof of address, as well as a copy of your credit card and/or a statement.
Cancellation & Refund Policy
Any refunds will be done only through the original mode of payment. Please allow for up to ten (10) days for the refund transfer to be completed.We offer full refund until two (2) days prior to scheduled check-in date. There is no refund in case of later cancellations or in case of no-show. Example: If you have a reservation for check-in at 01:30 on 10 December 2019, you can cancel free of charge until 23:59 UAE time on 7 December. Unless you notify our reservations team about a potential or actual delay of your flight on [email protected] we only hold your Pod/Cabin for one (1) hour from scheduled check-in time, after that we consider you no-show and release all accommodation held without any refund. Cancellations with refund received more than 180 days after payment and paid for through PayPal incur additional third party charges by PayPal beyond our control. Such refunds can only be effected into the same PayPal account used for the initial payment.
In the unlikely event of the sleep 'n fly Sleep Lounge not being able to operate fully or partially due to events outside our control, such as, but not limited to, actions taken by Dubai airport or local Govt. authorities, force majeure, etc., we may not be able to honour your reservation in its entirety, or only provide limited services. In such cases we shall notify you via email as quickly as we are made aware of any extraordinary circumstances affecting our regular operation. A refund will be processed within 48 hours. With such events being entirely out of our control we regret that we cannot be held responsible to provide alternative accommodation within, our outside Dubai International Airport’s terminal.