YOUR NEW SLEEP LOUNGE CONCEPT

@ Dubai International Airport (DXB)

FAQs

Q?

Do I need a UAE transit visa to access the Lounge at Concourse A/Terminal 3?

A:

No you don’t, we are located ‘air’side inside the transit/duty free area.

Q?

Do I have to book a Pod or Cabin in advance?

A:

No you don’t have to, but if you want to play it safe it is strongly recommended that you do pre-book – especially during the very busy peak hours! Kindly note that pre-bookings can only be made until 8 hours prior to the desired check-in time.

Q?

Is there a minimum stay?

A:

Due to heavy demand by walk-in customers, advance reservations can only be accepted until 8 hours prior to arrival, and with a minimum stay of two (2) hours between 08:00 [8am] (check-in) and 22:00 [10pm] (check-out). A minimum stay of six (6) hours applies to advance bookings only during the night for check-in between 22:00 [10pm] and check-out by 08:00 [8am]. For walk-ins on the spot, and subject to availability, at any time of the day or night the minimum stay is only one (1) hour for the Pods, and two (2) hours for our YAWN Cabins – or parts thereof.

Q?

What is the maximum occupancy in your Pods and Cabins?

A:

The Igloo Sleep Pods accommodate one guest whereas our YAWN Cabins have space for maximum two (2) adults and a child of up to approximately six (6) years (or rather max. 115 cm in height) in a pull-out bed.

Q?

When does DXB get particularly busy?

A:

Whilst DXB’s traffic peak is between 22:00-14:00, the night and morning hours are the busiest of all.

Q?

Is there a difference between pre-booked and walk-in rates?

A:

Online bookings will be charged to your credit card through PayPal in US$ only at the same rate as US$ cash payments at reception.

Q?

Do I need a PayPal account to make an online reservation?

A:

Unfortunately yes, but it’s free for you, registration only takes a few steps and there is no need to deposit funds into the PayPal account – simply use your credit card to pay for your Pod/Cabin and you are done in no time. PayPal is secure and a world market leader in terms of online payments.

Q?

In case I decide not to book online in advance, how do I pay for my stay at reception as a walk-in guest?

A:

Either via credit card (VISA, Master, JCB, Union Pay) or in cash (AED, US$, EUR, AU$, SAR, GBP).

Q?

Are children allowed to use a Sleep Pod?

A:

Yes, as long as they are accompanied by an adult in a separate Pod. Space permitting babies and toddlers are allowed to share a Pod together with an adult.

Q?

Do you provide bed linen?

A:

Yes, but only in the Cabins. The Pods come with a disposable head rest cover, pillows and blankets are optionally available at an extra cost

Q?

Do you provide a wake-up service?

A:

Yes we do, but nevertheless you should set your own alarm - we are not liable if you miss your flight.

Q?

Is the Lounge quiet?

A:

Yes, as much as an airport environment in our location allows. We operate the Lounge as a Quiet Zone and kindly request our guests to refrain from phone calls, loud talking and any other source of noise. If required, ear plugs are provided free of charge to all our guests.

Q?

Does the Lounge have toilets and showers?

A:

No, but such public facilities are a stone’s throw away from our doorstep.

Q?

Where do I put my carry-on baggage?

A:

In the Pod underneath the seat cushion, and in the Cabin under the bed or in the aisle.

Q?

Do you have free WiFi?

A:

Dubai Airport recently introduced unlimited free WiFi to all passengers! Nonetheless we are aiming to provide our own WiFi soon.

Q?

What happens if I have to cancel my reservation?

A:

We offer full refund until two (2) days prior to scheduled check-in date. There is no refund in case of later cancellations or in case of no-show. Example: If you have a reservation for check-in at 01:30 on 10 July 2017, you can cancel free of charge until 23:59 UAE time on 7 July. Unless you notify our Lounge team about a delay of your flight we only hold your Pod/Cabin for one (1) hour from scheduled check-in time, after that we consider you no-show and release all accommodation held.

Q?

What happens if my flight is delayed?

A:

We hold your reservation for the entire stay as long as you notify our Lounge team about any potential or actual delay. In case of no notification we hold your Pod/Cabin for one hour from scheduled check-in time, after that we consider you no-show and release all accommodation held without any refund.

Q?

Why do you ask for my flight details when I book online, and why do you scan my boarding pass at check-in?

A:

To determine the maximum possible duration of your stay with us ensuring you reach the gate of your next flight on time. Knowing your flight itinerary in case of unforeseen circumstances (e.g. flight disruptions) also helps us to be proactive whilst trying to assist you.

Q?

Can I access your Sleep Lounge using my Priority Pass card?

A:

Yes, but only as a walk-in guest and subject to Pod/Cabin availability, unfortunately you cannot use your Priority Pass card for guaranteed online bookings. Please check with your card provider for full details of your sleep ’n fly entitlements.

Q?

Can I access your Sleep Lounge using my LoungeKey card?

A:

Yes, but only as a walk-in guest and subject to Pod/Cabin availability, unfortunately you cannot use your LoungeKey card for guaranteed online bookings. Please check with your card provider for full details of your sleep ’n fly entitlements.

Q?

How does the optional Meet & Greet service work?

A:

A hostess will be waiting to meet you as soon as you arrive in the terminal (either via jet bridge or bus). You will be fast-tracked through the airport security area before you will be escorted to the sleep 'n fly Sleep Lounge. If required we offer regular wheelchairs on request, if you need help to walk long distances.

Q?

Can I collect or redeem Emirates Skywards miles whilst staying with you?

A:

Not yet, but maybe at some point in the future.